"Reason for Visit - Sales"
I recently purchased an MDX from Chege M. and wanted to send a letter stating how satisfied I was with the entire experience. From the moment we walked on the lot, he was friendly, knowledgeable and truly assisted my wife and I in finding the perfect car. We had originally gone to Ed Voyles Acura and although the salesperson was nice, there was something different and more professional about CM. After we agreed on the price, I let him know I needed to leave in 10-15 minutes and after talking to the business office and yourself, he courteously let me know it was going to be a 40 minute wait and asked me to leave a check and he would get the extra options put on the car first thing the next morning and asked me when it would be convenient to come sign paperwork and pick up the car. I called him back and set up an appointment and I was in and out in 10 minutes. He was very thorough going over the car options with my wife and was simply a pleasure to work with.
Jackson Acura is blessed to have such a great salesman and I will come back to see him next time we need a new car.
Matt Tanzy
"Reason for Visit: Service"
I just wanted to express my deep appreciation to your entire service staff, particularly Mr. Nick Covino and his associated service technicians, for the outstanding service I received Friday, May 6, 2011. I have received excellent service from Jackson Acura in the past; for instance, Mr. Covino made sure the technician who had previously worked on my car for its 180,000 mile service also was assigned to replace the timing belt. This instance, however, was particularly exceptional. Mr. Covino extemporaneously set aside some service time for me on a busy Friday afternoon in order that I could get a flat tire replaced and periodic oil change, allowing me to get back on the highway as soon as possible. The work was finished in little over an hour with a complimentary car wash and vacuum, which is always appreciated. When I looked in my car's trunk later that afternoon, I discovered to my surprise that the service technician(s) had not only bolted my mini spare tire back in place in my car's trunk, but they had thoughtfully replaced the lug wrench and associated other tools inside a pouch to keep them from rattling around. In addition, they were kind enough to glue a piece of foam rubber on the underside of the particle board trunk liner to prevent it from rattling against the metal jack. Both these acts of thoughtfulness were unexpected but very much appreciated!
I always appreciate the commitment your dealership shows to its customers with its welcoming attitude by all of your staff, comfortable waiting lounge and private telephone work areas, its nice array of complimentary snacks and refreshments, and conscientious follow-up phone calls by Meredith. What impressed me the most about this service appointment, however, was the extra initiative and commitment to excellence that was demonstrated to the owner of a 16-year old car.
Mr. Jackson, as you know, we live in a hurried, cynical age, and particularly in a large metropolitan area like Atlanta, personalized customer service has all too often become a thing of the past. Yet the commitment to quality and attention to detail demonstrated by Mr. Covino, Meredith, and the entire service team at Jackson Acura made me, the owner of a 1995 Integra LS, feel just as valued as if I were the owner of a 2011 RL!
Jackson Acura is truly an exceptional experience!
Andrew H.
"Reason for Visit: Sales"
My used car purchase was a very fast and pleasant experience, normally a sales process can take a very long time, but this one was very fast. Staff was very nice and very knowledgable, facilities were one of the nicest around and kept very clean. Would recommed dealer to other people very quickly.
reneew
"Reason for Visit: Sales"
My husband went online to request quotes from dealerships in our areas for Audi, Lexus, and Acura. Lexus never replied. Audi sent an email and the Acura by our home never replied or called. However, right away we received an email and a courtesy call from Jackson Acura. Paul invited us to see and test the cars so we drove the 15 miles (remember, another Acura dealership was only 3 miles from the house). We were treated great! People were friendly, helpful and at no time did we feel pressured into buying. They were very patient! We were allowed to take all the time we needed. I drive tested 2 different vehicles because I was not sure what I wanted and I picked an MDX.
The dealership was clean, comfortable and with several amenities: business suites, lounge with big TV, Starbucks bar and even the shop was impecable. Sales people were great! Since I added some upgrades to the car, it could not be picked up until the next day. They even offered to deliver the car to my home.
Thank you Jackson Acura!
wood10